Terms and Conditions for Tottenham Green Carpet Cleaners

These Terms and Conditions set out the basis on which Tottenham Green Carpet Cleaners provides domestic and commercial cleaning services, including carpet cleaning, upholstery cleaning, rug cleaning, and related stain or fibre treatment services. By making a booking, confirming an appointment, or allowing our technicians to begin work, you agree to be bound by these terms. They are designed to create a clear and fair agreement between the customer and the company, covering the booking process, payments, cancellations, liability, waste handling, and the governing law that applies to the service.

In these terms, references to “we,” “us,” and “our” mean Tottenham Green Carpet Cleaners. References to “you” and “the customer” mean the person, business, or organisation placing the booking or receiving the service. These terms apply to every carpet cleaning service arranged through any accepted booking method, whether the work is a one-off clean, a scheduled maintenance service, or a specialist treatment requiring additional time, materials, or equipment.

We reserve the right to amend these terms from time to time. Any revised version will apply to bookings made after the update takes effect. The version in force at the time of your booking will normally govern that booking, unless a change is required by law. Customers should read these terms carefully before confirming an appointment, because they explain important rights, responsibilities, and limitations relating to the service.

All bookings are subject to availability and acceptance by us. A booking request does not create a contract until we have confirmed the appointment and, where required, received any deposit or pre-authorisation. We may refuse, cancel, or rearrange a booking if access is unsuitable, the requested service is not available, the property is outside our operating area, or there is a reasonable concern about safety, legality, or the condition of the premises. We may also decline work where the customer requests a treatment that could reasonably damage the item, the surface, or the surrounding area.

When you make a booking for Tottenham Green carpet cleaners services, you must provide accurate and complete information, including the type of material to be cleaned, the approximate size or quantity, known stains or damage, access issues, parking restrictions, and any relevant health or safety concerns. If the information provided is incomplete or incorrect, the final price, timing, or suitability of the service may change. We rely on the details you give at the time of booking and are not responsible for delays or additional charges caused by inaccurate information.

Before work begins, you must ensure that the area is ready for cleaning. This includes removing fragile items, valuables, loose objects, and any items that could obstruct the cleaning process. Where necessary, you should secure pets, ensure a responsible adult is present, and provide safe access to water, electricity, and the areas requiring treatment. If access is delayed or the site is not prepared when our technician arrives, we may charge a waiting fee, reduce the time available for the service, or treat the appointment as a late cancellation or failed visit.

Prices are normally quoted based on the information available at the time of booking. Quotations may be estimates or fixed prices, depending on the nature of the work. If the actual work differs materially from the description provided, we may revise the price to reflect the additional labour, materials, time, or specialist equipment required. Examples include heavy soiling, extensive odour treatment, pet contamination, water damage, colour loss, delicate fibres, or the need to move additional furniture. Any material price change will be explained before extra work begins whenever reasonably possible.

Payment is due in full upon completion of the service unless a different arrangement has been agreed in writing before the appointment. We may request a deposit for larger or specialist bookings, and this deposit may be non-refundable where stated at the time of confirmation. We accept payment by the methods made available at the time of booking or invoice. All prices are stated in pounds sterling unless otherwise agreed. If payment is not received when due, we may charge reasonable recovery costs, administrative fees, and statutory interest where permitted by law.

Where a business customer or property manager places the order, the individual confirming the booking represents that they have authority to enter into the contract on behalf of that organisation. Unless otherwise agreed, the person making the booking remains responsible for payment. Any invoices must be settled by the due date shown on the invoice. We reserve the right to withhold future services, cancel outstanding bookings, or pursue debt recovery action if an invoice remains unpaid after reasonable notice.

If you ask us to work on a surface or item that carries a manufacturer warning, specialist cleaning instruction, or unusual treatment requirement, you should tell us before the service starts. We may rely on the information available and cannot guarantee results where existing damage, chemical sensitivity, improper previous treatment, or unsuitable materials are present. No guarantee is made that every stain, odour, or mark can be fully removed. Outcomes vary depending on fibre type, age of contamination, previous cleaning attempts, and environmental conditions.

We are not responsible for loss or damage caused by your failure to disclose relevant information, by your breach of these terms, or by the actions of third parties before, during, or after the appointment. Where we are found legally responsible for damage to property, our liability will normally be limited to the reasonable cost of repair, rectification, or replacement of the affected item, taking account of age, condition, and depreciation. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any liability that cannot lawfully be excluded.

Nothing in these terms affects your rights under consumer protection law. If the service is not carried out with reasonable care and skill, you may be entitled to a repeat performance or a price reduction, depending on the circumstances. Any complaint should be raised promptly so that we can inspect the matter and, where appropriate, attempt to resolve it. You must give us a reasonable opportunity to review the issue before arranging third-party repairs or disposal of the item, unless urgent action is necessary to prevent further harm.

We operate in accordance with applicable waste management and environmental regulations. During carpet cleaning and related services, we may collect residues such as dirty water, spent cleaning solution, removed fibres, contaminated materials, and packaging from consumables. Where such waste is generated as part of the service, we will handle, store, transport, and dispose of it in a lawful and environmentally responsible manner. We do not ask customers to dispose of professional waste on our behalf unless this has been specifically agreed and lawfully permitted.

Customers must not ask us to dispose of household waste, hazardous waste, asbestos, chemicals, sharp objects, bodily fluids, or other regulated materials unless we have expressly agreed to do so and are legally able to manage the waste. If we discover prohibited or hazardous waste at the property, we may suspend the service, leave the premises, or require additional safety measures. Any extra cost caused by unlawful or undisclosed waste may be charged to the customer where permitted by law. You remain responsible for ensuring that the site is safe and suitable for the service.

Where portable waste, containers, or extracted liquid must be removed from the property, we will do so in compliance with current UK requirements and good industry practice. We may refuse to use customer-supplied chemicals or products where we reasonably believe they are unsafe, unsuitable, or likely to create environmental or health risks. The customer should not mix cleaning products before our arrival unless specifically instructed by us, and should keep all relevant products away from children and pets. Safe handling is part of our commitment to responsible carpet cleaning in Tottenham Green and beyond.